Customer Success Specialist

Permanent employee, Full-time · Malaga/Santander

Your mission
  • You will be in charge of the customer care of running clients as well as for the implementations/onboardings. 

  • You will drive success for our customers and ensure a positive customer experience for example by providing recommendations about product usage and new features. 

  • You will guide customers to engage with the product along the customer journey 

  • You will be the voice of the customer and collect feedback to drive continuous improvement across all areas of the product. 

  • You will be the first line for technical support for customers and follow escalation procedures when necessary. 

  • You will identify opportunities to improve/optimize customer support. 

  • You will be working closely with our Product Owners and help improving and testing new features and functionalities. 

Location
 
 
Location  
  • Remote in Spain. 
  • Hybrid in Santander

Your profile
  • You have a BA/BS Degree in Business, Engineering or any other relative field. 

  • You bring experience and you are interested in Software and HR. 

  • You have proven technical skills, preferably with some experience in using databases. 

  • You have 1+ years experience in working as customer support and/or account management increasing customer satisfaction and retention. 

  • You bring strong interpersonal skills with a passion for customer interactions and service. 

  • You are organized and have the ability to move from a big picture to detail-oriented work. 

  • You bring excellent verbal and written communication skills. 

  • You want to thrive in a fast-paced environment. 

Nice to have

Languages we expect you to bring: 

  • Spanish. 

  • English Proficiency. 

  • German (Highly desirable)

What you can look forward to with us

What we offer: 

  • being part of a growing and dynamic start-up culture. 

  • a permanent contract. 

  • Hybrid (Santander) or remote work with flexible working hours (Friday’s till 3 pm and reduced hours in summer). 

  • 25 holidays a year and 2 additional not ‘atwork’ days. 

  • 1 additional week salary/holidays per 3 years of employment. 

  • Learning Budget including learning hours for your development. 

  • Regular team events, including two team development weeks a year on location. 

About us

We are atwork, the People Intelligence company, a fast-growing, international start-up specialized in HR software and Business Intelligence (BI). With our HR and BI tech solutions, we want to make business success more predictable through the targeted improvement of HR KPIs. To achieve this, we always challenge the status quo and rely on scientific research paired with leading technology.
     
Why we are atwork
We want to help both employees and employers to succeed. If the individual specialist is at work with hands, head and heart, this increases team spirit and productivity, which means that the company as a whole wins - we are convinced of this.


With hands, head, and heart atwork

Working with your hands, head and heart means physical, cognitive and emotional engagement. When we are engaged, we feel connected to our work, our colleagues and our company. We always give our best at work - and know that true engagement goes beyond the workplace and is enriching in all areas of life.


This is what we live at atwork

We are determined

We strive for success through hard work and we give our best every day. We are committed to our purpose and are proud to persevere until we reach our goals.


We are empowering

We bestow our employees with autonomy and freedom to fuel their creativity and to allow every single idea to be valued and heard. We welcome each and every individual contributing to our international and diverse workforce.


We make an impact

We are agile and driven by an entrepreneurial spirit born from the vision of creating a lasting impact in the world of employees. We are always one step ahead and constantly innovating our product further, regardless of the challenges we might face.


We stand for sustainable growth

To us, it is important that every employee embarks on their own journey and growth. We ensure that everyone has the possibility to develop their skills and abilities in a stable and job-secure environment. We foster a strong company culture by carefully selecting individuals who resonate with our values and beliefs.


We are bold

We are always challenging the status quo and searching for innovative ways to make the impossible possible. We strive to go above and beyond the ordinary, because for us easy is boring.

We are looking forward to hearing from you!
Thank you for your interest in atwork corporate AG. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to career@atwork.ai.

Please upload your CV, recent certificates and a short cover letter (max. 20 MB in total).

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